One thing you’ll never hear from our product development team (pictured right) is “that’ll do”. They’re always on the look-out for ways to improve our policies and continue to fulfill our promise to provide outstanding, market leading cover.
Changes can arise for a number of reasons. We keep in touch with market issues such as revised guidelines or case rulings in the legal landscape which affect the property, mortgage, or legal indemnity markets, and adjust our policies as and when necessary.
But we also get a lot of feedback from our customers. We’re always happy to hear what we could be doing better, and we welcome suggestions in order to make our policies and service suit the needs of you and your clients.
In fact, we’ve launched a number of new policies in the last 12 months, and made tweaks and adjustments to many more (you can find some examples in the box below). And we regularly review pricing on all our products to ensure we remain amongst the most competitive in the marketplace.
We’re already thinking about the next series of improvements, but if you have any thoughts on how to improve our cover, we’re all ears!
Tell us your ideas by calling us on 01603 617617 or emailing firstname.lastname@example.org.
To demonstrate our commitment to improvement, here are just a few additions and changes we’ve made to our policies in the past few months.
Absent Landlord Indemnity
Building Regulations Indemnity
Contaminated Land Indemnity
Forfeiture of Lease (Housing Act repossession) - lender only
Maisonette and Contingent Buildings Insurance (single and combined covers)
‘No Search’ Indemnity combined policies for lenders
Party Wall (‘lender only’)
Sewer Indemnity (no build over agreement)